All orders are will be processed within 2 days of receiving order. This excludes orders placed on a Friday, Saturday, Sunday, Public Holidays. Once an order has been dispatched, we cannot change the delivery address so please ensure you have provided the correct details. We are located in Regional Victoria, Australia, therefore shipping times will vary depending on your location.
Once we have dispatched your order, you will receive a dispatch confirmation e-mail including the tracking details of your parcel. You can track your order by clicking on the tracking number provided in the dispatch confirmation email or by putting the number directly in the Australia Post website https://auspost.com.au/mypost/track/#/search
Delivery delays may occur during high volume and peak periods or due to unforeseen reasons. If your order is affected by delay, we will contact you directly via the email provided during checkout. Please note, we do not ship on the weekend or Public holidays.
UNTRACKED LETTER// FREE SHIPPING
The Elizabeth Collection offers untracked letter postage in a hard envelope for small items such as our silicone bibs. This delivery method is at the risk of the customer as it is untracked. If undelivered or missing The Elizabeth Collection accepts no responsibility. A refund, replacement or enquiry into location of parcel, will not be offered or undertaken by The Elizabeth Collection.
The Elizabeth Collection offers Free Standard Domestic Shipping within Australia on orders of $100 and over. A Flat rate $8.75 is charged for orders under this amount.
The Elizabeth Collection delivers Nationwide via Australia Post e-satchels and offers Standard Shipping and Express Shipping options at checkout.
Standard Shipping: Orders arrive in 3-6 Business days depending on your location and 3-12 business days during high volume sale period, which includes end of season sales and holiday periods.
Express Shipping: Orders arrive in 1-5 Business Days depending on your location.
The Elizabeth Collection offers Free International Shipping on orders of $125 and over. A flat rate of $25 is charged on any orders under this amount.
International orders are sent via Australia Post international, with a delivery window of approximately 4-10 working days depending on location. All goods will be declared as commercial merchandise and at their full retail value excluding GST.
* Postal charge may not include possible taxes and duties which could be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all product(s) ordered and to mark them as dutiable “merchandise”. We are also prohibited by law from marking the order as a “gift”, even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.